Help for existing account holders
This guide concerns queries about existing transactions. This website does not accept deposits, hold a wallet balance, process withdrawals or approve identity checks. We cannot retrieve private account records or change a payment status.
A published minimum withdrawal amount, processing promise or payment method needs current provider terms. None is confirmed on this website, and there is no guaranteed payout time.
Start with the status and reference
| Status shown | Useful next check |
|---|---|
| Pending / under review | Keep the request ID and submission time. Ask the provider whether more information is needed. |
| Failed / rejected | Ask for the stated reason and how the affected balance was accounted for. |
| Completed | If your bank shows no credit, request the transaction reference from the provider and use your bank’s established support channel. |
| Reversed | Check the account ledger for the reversal entry and retain both transaction references. |
Labels vary between providers. A status on a game screen is not a substitute for confirmation from the relevant payment account.
KYC and personal documents
Identity checks, where applicable, must be handled through the account provider’s designated secure process. This website does not collect Aadhaar, PAN, identity photographs or bank statements.
Ask exactly which document is required, why it is needed and how it will be protected. Do not email a full identity document to an unknown person, share an OTP, or send a payment PIN. A name mismatch should be explained to the provider rather than worked around with another person’s details.
Keep a clear record
- The original request ID and the date and time submitted.
- The displayed status and the amount shown in that request.
- A redacted screenshot of any error or rejection reason.
- Existing support ticket numbers and the provider’s replies.
- A bank reference, if the provider says the payment completed.
Store these records privately. Include only the information needed when you contact an authenticated support channel.
If the issue remains unresolved
Ask the provider for its complaint process and a written response to your specific request. For a bank-side issue, contact your bank through its app or established contact details. If you suspect fraud, use the appropriate official reporting channel in your location.
No one should need your OTP or UPI PIN to investigate a complaint. Do not send more money to “unlock” a withdrawal.